Continuously serving Kosciusko County since 1854
FORT WAYNE – Parkview Health was recognized with the Excellence in Experience Management award and Parkview Regional Medical Center (PRMC) received the Best in Class Consumer Loyalty Award in an announcement from NRC Health.
Parkview was the sole hospital system recognized with the Excellence in Experience Management award by NRC Health, while the Best in Class designation received by PRMC is awarded to the Top 10 hospitals that qualify for a Consumer Loyalty Award each year.
It’s the third consecutive year Parkview has been recognized by NRC Health for its commitment to collecting and acting upon feedback received from patients to drive improvements in care and patient experience.
The Excellence in Experience Management Award honors an NRC Health partner organization that demonstrates an unwavering commitment to listening deeply to the voices of patients and consumers. This recognition celebrates organizations that embed feedback into every stage of the care journey, understanding their market trends, consumer preferences and patient expectations, using insights not just to inform decisions, but to transform experiences. By fostering a culture of responsiveness and empathy, recipients exemplify what it means to deliver truly personalized, human-centered care.
Consumer Loyalty Award winners are celebrated for the highest ratings in Net Promoter Score, brand perception (overall image and reputation) and NRC Health’s proprietary Human Understanding Metric. PRMC received a Consumer Loyalty Award in 2024, but improved to the Best in Class in 2025.
“This award is a direct reflection of the positive experiences our patients have at Parkview,” said Dr. Ray Dusman, president, physician and clinical enterprise, Parkview Health. “Our physicians and providers deliver high-quality care with compassion, going the extra mile to listen to patients’ needs and do whatever they can to meet them. Patients get the highest levels of quality, safety and experience when they choose Parkview.”
Parkview contracts with NRC Health as a third-party vendor to distribute, collect, aggregate and analyze responses from post-visit questionnaires completed with patients via email, text or phone. Patients provide ratings for different aspects of their recent visit and can also add comments about their experience. In 2024, more than 264,000 patient surveys were completed by patients.
For a full list of NRC Health awardees, visit https://nrchealth.com/awards.
