Paddock Springs Receives Award For Outstanding Customer Service
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Paddock Springs, a Trilogy Health Services senior living community, was honored with an award for outstanding customer service during the company’s annual spring meeting held earlier this month in Louisville, Ky.
By placing residents and families first, Paddock Springs exceeded the expectations of the people it serves, earning the prestigious President’s Diamond Service Award. The honor recognizes Trilogy communities who scored in the top 6 - 30 % in the company based on the customer service survey.
Trilogy solicits feedback from the residents and families they serve twice a year. Responses are viewed as invaluable and are used to identify places where the campus excels as well as opportunities for growth. Paddock Springs earned an overall score of 4.8721 out of five from feedback in categories including staff attitude, quality of care, food quality, activity programming, appearance and cleanliness.
“We are committed to delivering not only quality, clinical care but also a first-class level of hospitality to the senior lifestyle. Our scores on the Customer Satisfaction Survey represent our team’s dedication to servant leadership, and it is with great pride that we receive this recognition,” Berto Nunez, executive director, said. “We’re honored to have received such positive feedback from our customers and promise them that we will continue to strive to exceed their expectations.”
