NiSource Named As 2024 Most Trusted Utility Brands Award Recipients
July 13, 2024 at 1:00 a.m.
MERRILLVILLE - NiSource Inc. subsidiaries Northern Indiana Public Service Company LLC (NIPSCO), Columbia Gas of Ohio Inc., Columbia Gas of Kentucky Inc. and Columbia Gas of Virginia Inc. were named among the most trusted utility brands by Escalent, following its 2024 Cogent Syndicated Utility Trusted Brand & Customer Engagement: Residential study.
The ranking recognized only 33 brands nationwide, with the NiSource companies securing three of the positions.
This year, Columbia Gas of Kentucky Inc. and Columbia Gas of Virginia Inc. (referred to in the study as Columbia Gas South), Columbia Gas of Ohio Inc. and NIPSCO all scored above 700, with Kentucky and Virginia companies scoring 741 among natural gas utilities in the South Region. Columbia Gas of Ohio scored the highest among natural gas utilities in the Midwest Region, earning the recognition for the third consecutive year. NiSource’s combination natural gas and electric utility, NIPSCO scored in the top three of the Midwest Region combination peers. These findings are based on a survey of more than 61,000 residential electric and natural gas customers, which included 142 electric, natural gas and combination utilities, according to the provided release.
Escalent measured factors including customer advocacy, safety and reliability and environmental focus, among others.
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MERRILLVILLE - NiSource Inc. subsidiaries Northern Indiana Public Service Company LLC (NIPSCO), Columbia Gas of Ohio Inc., Columbia Gas of Kentucky Inc. and Columbia Gas of Virginia Inc. were named among the most trusted utility brands by Escalent, following its 2024 Cogent Syndicated Utility Trusted Brand & Customer Engagement: Residential study.
The ranking recognized only 33 brands nationwide, with the NiSource companies securing three of the positions.
This year, Columbia Gas of Kentucky Inc. and Columbia Gas of Virginia Inc. (referred to in the study as Columbia Gas South), Columbia Gas of Ohio Inc. and NIPSCO all scored above 700, with Kentucky and Virginia companies scoring 741 among natural gas utilities in the South Region. Columbia Gas of Ohio scored the highest among natural gas utilities in the Midwest Region, earning the recognition for the third consecutive year. NiSource’s combination natural gas and electric utility, NIPSCO scored in the top three of the Midwest Region combination peers. These findings are based on a survey of more than 61,000 residential electric and natural gas customers, which included 142 electric, natural gas and combination utilities, according to the provided release.
Escalent measured factors including customer advocacy, safety and reliability and environmental focus, among others.