WACC Work-Based Learning Spotlight: Otis R. Bowen Center
February 21, 2024 at 4:06 p.m.
Warsaw Area Career Center Intern: Macy Carlile
Parents: Tara and Hunter Carlile
Student’s Job Title: Patient Services
What are your job responsibilities: I am the first point of contact for both scheduled and walk-in patients. I coordinate and schedule appointments. I also organize, maintain and update client records.
How has this position been helpful to you? This position has helped me control my emotions while talking to customers I don’t agree with.
What have you learned? I have learned how to make phone calls using the online system Phreesia.
How is this job preparing you for the future? This job is preparing me for the future by understanding how a nonprofit business is run, as well as learning how to balance school, family, sports, and other responsibilities.
What do you like about this job? My favorite thing is the people and how understanding and patient they are with me.
What Career Center classes have you taken in your pathway? Principles of Business Management, Marketing Fundamentals, Accounting Fundamentals, Strategic Marketing, Personal Financial Responsibility
Your Career and College Plans: Grand Valley State University or Hope College
Supervisor Input: Julie Foster
What duties does this student perform? She checks in patients, verifies insurance, updates demographics, and takes payments. She also makes sure that accounts and balances are correct. Macy answers the phones which involves scheduling, taking payments and transferring calls to the right department.
How is this job preparing this student for the future? Her position is preparing her for the future by learning great customer service and how to handle difficult situations. Also, overall experience for being in the workforce and the responsibilities it entails.
What do you think of the WACC Work-Based Learning program? I think work-based learning is a great program. It gets students out into the real world to experience things while they are still in high school.
Why were you willing to partner with the WACC in this program? We have partnered and been a part of the work-based learning for many years. We think it is a great opportunity for students to get the experience in the real world.
Warsaw Area Career Center Intern: Macy Carlile
Parents: Tara and Hunter Carlile
Student’s Job Title: Patient Services
What are your job responsibilities: I am the first point of contact for both scheduled and walk-in patients. I coordinate and schedule appointments. I also organize, maintain and update client records.
How has this position been helpful to you? This position has helped me control my emotions while talking to customers I don’t agree with.
What have you learned? I have learned how to make phone calls using the online system Phreesia.
How is this job preparing you for the future? This job is preparing me for the future by understanding how a nonprofit business is run, as well as learning how to balance school, family, sports, and other responsibilities.
What do you like about this job? My favorite thing is the people and how understanding and patient they are with me.
What Career Center classes have you taken in your pathway? Principles of Business Management, Marketing Fundamentals, Accounting Fundamentals, Strategic Marketing, Personal Financial Responsibility
Your Career and College Plans: Grand Valley State University or Hope College
Supervisor Input: Julie Foster
What duties does this student perform? She checks in patients, verifies insurance, updates demographics, and takes payments. She also makes sure that accounts and balances are correct. Macy answers the phones which involves scheduling, taking payments and transferring calls to the right department.
How is this job preparing this student for the future? Her position is preparing her for the future by learning great customer service and how to handle difficult situations. Also, overall experience for being in the workforce and the responsibilities it entails.
What do you think of the WACC Work-Based Learning program? I think work-based learning is a great program. It gets students out into the real world to experience things while they are still in high school.
Why were you willing to partner with the WACC in this program? We have partnered and been a part of the work-based learning for many years. We think it is a great opportunity for students to get the experience in the real world.