Wallet Theft Ruins Christmas
December 17, 2018 at 4:54 p.m.
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To whom it may concern: My name is Ruth Guffey. On Thursday, Dec. 13, I was at your store in Warsaw to purchase money orders used to pay my bills. Upon exiting your store to place my paid bills in a mailbox outside, I realized that my wallet was missing. Immediately I re-entered the store to retrace my steps in and out of the store, only to come up empty-handed.
I contacted Warsaw Police Department as well as I went to the store employees in Customer Service to inquire whether my wallet had been turned in. I was told it hadn’t been by your customer service team.
After waiting approximately 30 minutes for an officer to arrive, I?was informed that the manager and the officer would be reviewing the video of the wallet being turned in. After waiting between 15 to 20 minutes for further information, the officer told me to go home, nothing else could be done and they would contact me. I was never contacted.
Further, the officer who responded to the call, along with the manager, asked the Walmart employee who ended up in receipt of my wallet what direction the person came from that handed them the wallet. Not one time did I hear them ask for a description of the person who “turned in” my wallet. Why would a manager not ask such a seemingly vital or important question? Why was I never contacted, either by the manager or the Warsaw Police Department?
To understand my frustration better, you should understand the money stolen from my wallet was the Christmas money for my 10- and 5-year-old grandsons, and with my husband and I both being disabled and unable to work, we have no way of replacing that stolen money, so our grandsons will be forced to do without this year for Christmas, and the remainder of my bills won’t be paid either due to this happening.
Ruth Guffey
Pierceton
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To whom it may concern: My name is Ruth Guffey. On Thursday, Dec. 13, I was at your store in Warsaw to purchase money orders used to pay my bills. Upon exiting your store to place my paid bills in a mailbox outside, I realized that my wallet was missing. Immediately I re-entered the store to retrace my steps in and out of the store, only to come up empty-handed.
I contacted Warsaw Police Department as well as I went to the store employees in Customer Service to inquire whether my wallet had been turned in. I was told it hadn’t been by your customer service team.
After waiting approximately 30 minutes for an officer to arrive, I?was informed that the manager and the officer would be reviewing the video of the wallet being turned in. After waiting between 15 to 20 minutes for further information, the officer told me to go home, nothing else could be done and they would contact me. I was never contacted.
Further, the officer who responded to the call, along with the manager, asked the Walmart employee who ended up in receipt of my wallet what direction the person came from that handed them the wallet. Not one time did I hear them ask for a description of the person who “turned in” my wallet. Why would a manager not ask such a seemingly vital or important question? Why was I never contacted, either by the manager or the Warsaw Police Department?
To understand my frustration better, you should understand the money stolen from my wallet was the Christmas money for my 10- and 5-year-old grandsons, and with my husband and I both being disabled and unable to work, we have no way of replacing that stolen money, so our grandsons will be forced to do without this year for Christmas, and the remainder of my bills won’t be paid either due to this happening.
Ruth Guffey
Pierceton
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